At Core IT Solutions, we are committed to providing high-quality IT and digital services to our clients. This Refund Policy explains the terms under which refunds may be requested and processed. By purchasing or using our services, you agree to the conditions outlined in this policy.
Due to the nature of IT services, software development, and digital solutions, refunds are generally limited. Once a service has been initiated, resources have been allocated, or work has commenced, refunds may not be possible. Each refund request is reviewed individually to ensure fairness and transparency.
A refund may be considered if services have not been delivered as agreed or if there has been an apparent failure on our part to meet the outlined service scope. Refund eligibility depends on the stage of service delivery, the type of service purchased, and the specific terms agreed upon at the time of purchase.
Certain services provided by Core IT Solutions are non-refundable. These include consultation services, custom software or website development, digital marketing services, subscription-based services, and any work that has already been completed, approved, or partially delivered. Payments made for time, expertise, and resources already utilized cannot be refunded.
To request a refund, clients must contact Core IT Solutions in writing within a reasonable time after the service issue arises. The request should include relevant details such as the service purchased, payment information, and a clear explanation of the reason for the refund request. Incomplete or unclear requests may delay the review process.
Our team carefully evaluates all refund requests based on service agreements, project progress, and the nature of the concern raised. Approval of refunds is at the sole discretion of Core IT Solutions. If approved, the refund amount may be adjusted to reflect work already completed or costs incurred.
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution involved. Core IT Solutions is not responsible for delays caused by third-party payment processors or banks.
Clients may request cancellation of services by providing written notice. If cancellation occurs before any work has started, a partial or full refund may be considered. If work has already begun, any completed work, time spent, or incurred costs will be deducted, and only the remaining balance, if applicable, may be refunded.
We encourage clients to contact Core IT Solutions directly before initiating a chargeback or payment dispute. Unauthorized chargebacks without prior communication may result in immediate service suspension and could affect future service eligibility. We aim to resolve conflicts professionally and fairly.
Core IT Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon publication on our website. Clients are encouraged to review this policy periodically to stay informed.
If you have any questions regarding this Refund Policy or wish to request a refund, please get in touch with Core IT Solutions using the details below.
info@coreitsolutionsuk.com
Core IT Solutions offers expert IT support, managed IT services, and business IT solutions across the UK. Rely on our service desk for reliable, responsive tech support.
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